(Length: 45 hours)

At the end of this course, students are aware of their own styles of response in interpersonal relationships. Students can apply the concepts of helping relationships and the main active listening techniques in order to establish helper-helped relationships based on attitudes of respect, genuineness, compassion, faith, warmth and empathetic understanding.

At the end of this course, students will have learned the main basic techniques of active listening: the seven nonverbal techniques (touch, silence, gaze, body positions and distance, the invitation to continue and smell) and the ten verbal techniques (open question, closed question, reflection, reformulation, summary, feedback, specificity and precision, immediacy, self-revelation and confrontation).